Important information about the Glow Display CAD
SMETS1 variant
- Some SMETS1 meter variants mean the Glow Display won't publish full data history for previous days, weeks and months as this wasn't mandated for SMETS1 meters. Because the device works for both SMETS1 and SMETS2 meters some screens for SMETS1 customers will appear as though data should be there but it won't because it technically does not appear on the meter. The Bright app publishes the full data history.
- SMETS1 variant is only available to customers whose meters have been migrated to the DCC infrastructure.
- For people who have a Trilliant Comms Hub we cannot currently join the unit to their meters - please contact us if you'd like to be told when this has been fixed by the DCC and Trilliant.
Security, batteries, update frequency, if your Comms Hub is being replaced
- Our obligations as a DCC Other User mean that customers whose meters are enrolled in the DCC will have to verify their identity before we can retrieve their data; this is all managed through our Bright App. We are able to join your Display and CAD to your SMETS meters without your supplier's involvement because we are a SECAS (Smart Energy Code Administrator) approved DCC Other User. Be assured that your verification data is stored in a separate, secure system. Hildebrand are ISO 27001 Certified and audited annually by SECAS for Security and Privacy.
- The batteries slots are provided for short-term use only, they are notintended for daily use. Daily use requires mains power supply. If you use batteries occasionally, the device does not trickle charge the batteries.
- Electricity meters update every ten seconds, gas meters typically every 30 minutes; this is the data refresh rate available to customers with one of our CAD devices (with working meters and communications hub).
- If your supplier has to replace your communications hub please contact us beforehand by sending an email to support@glowmarkt.com. Not all suppliers are following the correct procedure and there is a risk the unit won't work afterwards; by telling us in advance we will ensure this risk is removed.
- Please note that we cannot support re-sale of our products - the unit is uniquely associated to your meters. If you are moving, read our guide.
Octopus Agile customers
Customers with the original version of the Octopus' Agile tariff can see the tariff on the display (needs to be requested). The forthcoming prices are published on the display and the Bright App and API data applies the Agile tariff to the cost of consumption.