SMETS Certificate swap
We recommend reading our CAD with Display product description here before purchasing.
PLEASE NOTE: This payment is a deposit ONLY, will ship Autumn 2026.
By paying a deposit you do NOT need to join the waitlist
For customers who already have a Glow Display CAD or Wired CAD and need to have different certificates installed on the unit. This happens when:
- Your energy supplier replaces your SMETS1 meters with SMETS2 meters
- You move to a new property that has different meter types to your previous home
The fee covers the cost of the certificate, postage to return the unit and contributes to our time to physically open up the device, install the new certificate, etc.
Security certificates are structured differently between SMETS1 and SMETS2 devices; the ones on your CAD have to match the meter type of your meters.
Please give us your Bright account in the Notes field when you place your order, thank you.
Practical steps to be followed:
There are steps to be followed:
- Contact Hildebrand to let us know that you need to have the Certificate replaced on your CAD - let us know your Order number
- Return the unit to us - we'll give you the address as part of Step 1
- We will make the swap and post the unit back to you (this can take 1-2 weeks)
- When you have it powered up and online again, let us know as we need to re-send the join instruction
